Return & Exchange Policy
At Soléira, we want you to love your purchase. If something isn’t right, we’re here to help.
Exchanges
We accept exchanges within 3 days of receiving your order. Items must be unworn, unused, and in their original condition with all tags attached.
Returns
At this time, we do not offer refunds. We only offer exchanges or store credit.
To Request an Exchange
Please contact us through Instagram DM or email us with your order number and reason for exchange. Our team will guide you through the process.
Exchange Conditions
- Item must be unworn, unwashed, and undamaged
- Original packaging and tags must be included
- Exchange requests must be made within 3 days of delivery
- Sale or discounted items are final sale and cannot be exchanged
Shipping Fees
Customers are responsible for any shipping fees related to exchanges unless the item received is damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos, and we’ll resolve it as soon as possible.
Contact Us
For any questions, feel free to reach out—we’re always happy to help.